Welcome to the website of Saeam Kwon ("Website"). These terms and conditions ("Terms") apply to your use of our Website. By accessing and using our Website, you agree to these Terms. If you do not agree to these Terms, you may not use our Website.
The content on our Website, including but not limited to text, graphics, logos, images, and software, is the property of Saeam Kwon and is protected by copyright laws. You may not reproduce, distribute, or use any of the content without our prior written consent.
Our Website may display products available for sale, including but not limited to ceramics. We do our best to accurately describe and display the products on our Website. However, please note that the colors, shapes, and sizes of the products may vary slightly from what is shown on the Website due to the nature of handmade products.
Prices and Payment
The prices of the products on our Website are listed in the currency specified on the Website. We reserve the right to change the prices at any time without prior notice. Payment for the products must be made at the time of purchase using the payment method specified on the Website. We accept major credit cards and PayPal.
Shipping and Delivery
We ship our products worldwide using reliable shipping carriers. Shipping fees and delivery times may vary depending on the shipping destination and the products purchased. We aim to ship the products within 2-3 business days after receiving the payment. However, please note that delivery times may be delayed due to circumstances beyond our control, such as customs inspections, natural disasters, or postal strikes.
Returns and Refunds
We take pride in creating high-quality ceramics, and we want you to be completely satisfied with your purchase. However, due to the nature of handmade products, we do not accept returns for any reason other than breakage during shipping.
If you receive a product that is broken or damaged during shipping, please contact us within 48 hours of receiving it. We will require photos of the damaged item and packaging in order to process your claim. Once we have verified the damage, we will provide you with a replacement or a refund at our discretion.
Please note that all of our products are carefully inspected before shipping, and we take great care in packaging them to ensure safe delivery. If you receive a damaged or broken product, it is likely due to mishandling during shipping by the carrier. In this case, we will file a claim with the carrier on your behalf.
++ No Reproduction without Physical Samples
Our policy states that we do not reproduce missing or damaged parts for set items without physical samples. (such as lids, saucers...) This is because we want to ensure an exact match in terms of design, color, and functionality. Therefore, it is crucial for customers to retain the received set item and the missing parts until the issue is resolved.
Limitation of Liability
In no event shall Saeam Kwon be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our Website or the products available on it, including but not limited to lost profits, loss of business, or loss of data.
These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction in which Saeam Kwon's business is registered.
Changes to the Terms
We reserve the right to change these Terms at any time without prior notice. Your continued use of our Website after the changes are posted constitutes your acceptance of the new Terms.
Thank you for visiting our Website!